If you have received the wrong item, a damaged product or simply ordered the wrong size, you may request an exchange or refund within 14 days of receiving your order.

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To be eligible for a refund or exchange:

• Items must be returned in their original packaging with all tags and protective materials unopened and sealed.

• Items must be in original condition.

• Your request must be made within 14 days of the delivery date.

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The following items are not eligible for return or exchange:

• Prints opened in from their original acid-free sleeve

• Sale/discounted items

• Print-to-order T-shirts 

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If you're unsure whether your item qualifies, please contact us to discuss your situation.​

 

Print Exchange Policy

• Ordered the wrong size? Simply contact us to arrange for the alternative size.

• You will need to cover the shipping costs both ways, as well as pay any cost difference for larger sizes. We do not offer size exchanges for smaller sized prints.

• Print size exchange takes 2–5 business days from the time we receive your item. Once complete, we’ll notify you with tracking details.

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Additional Notes

• Customers are responsible for all return shipping costs unless the item is damaged upon arrival.

• We recommend using tracked shipping for all returns, DNL Creative is not liable for items lost in transit.

• Refunds are processed to the original payment method within 5–10 business days once your return is approved.