​​To be eligible for a refund or exchange:

• Items must be returned in their original packaging with all tags and protective materials unopened and sealed.

• Items must be in original condition.

• Your request must be made within 14 days of the delivery date.

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The following items are not eligible for return or exchange:

• Prints opened in from their original acid-free sleeve

• Sale/discounted items

• Print-to-order T-shirts 

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If you're unsure whether your item qualifies, please contact us to discuss your situation.​

 

Print Exchange Policy

• Ordered the wrong size? Simply contact us to arrange for the alternative size.

• You will need to cover the shipping costs both ways, as well as pay any cost difference for larger sizes. We do not offer size exchanges for smaller sized prints.

• Print size exchange takes 2–5 business days from the time we receive your item. Once complete, we’ll notify you with tracking details.

 

Damaged Items Policy

• If your items arrive and the package is damaged prior to opening, please take photos of the damaged parcel.

• If your prints are damaged upon opening the parcel, please ensure you take photos of the damage.

• You will then need to take your damaged goods to your local AusPost office to start your compensation claim

• Your local post office will lodge your compensation claim and once you receive your money, you can then order your replacement print with  DNL with the money you have received from the claim. 

• Please then inform DNL Creative of your situation so we can get your replacement ready.

• *DNL Creative is not liable for damage caused during delivery or transit by AusPost

 

Additional Notes

• Customers are responsible for all return shipping costs unless the item is damaged upon arrival.

• We recommend using tracked shipping for all returns, DNL Creative is not liable for items lost in transit.

• Refunds are processed to the original payment method within 5–10 business days once your return is approved.